Case Study ON THE NICE SOLUTION ABOUT SIGNIFY Signify is the world leader in conventional, LED and connected lighting solu- tions for consumers and professionals. Headquartered in the Netherlands, the company has developed innovative lighting solutions for over 100 years. Signify’s customer service teams are distributed among five multilingual hubs across EMEA, APAC and Puerto Rico. The goal of the 180-agent team is to pro- vide first-class customer service 24x7 to Signify’s global customer base. They handle over 1.5 million interactions annually via phone, email, chat and web- forms. The agents work for Webhelp, a global customer experience and business solutions provider. Webhelp, a long time user of NICE CXone, also served as Signify’s CXone implementation partner. THE CHALLENGE T

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