ACloserLook Located in the North West of England, Cheshire West & Chester Council has a population of 329,500 and covers 350 square miles. The Council began investigating procurement of new social care systems in 2009. In 2010 it was served with an Ofsted Improvement notice for Children’s Services. Safeguarding was deemed inadequate by Ofsted and Cheshire West & Chester felt this was hindered by their legacy social care systems, of which there were four. The Council concluded that poor data quality and integrity, governance issues and the difficulty experienced when training users or transferring knowledge had a significant effect on performance across both adults’ and children’s services. Overview The Selection Process The Council made the decision to tender for replacement system

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