ACloserLook Situated in the South West of England, Gloucestershire covers 1,025 square miles and has a population of 593,500 of which over 20% are aged 0-19 years. During the summer of 2009 the council initiated a service improvement programme for Children’s Social Care and the Children’s Social Care systems were identified as part of this. Overview Driving the Change A twin track approach to improvement was taken by Gloucestershire. The Council investigated whether it was possible to make changes to their existing social care system by changing forms and cleansing data. At the same time a team at the Council began to explore other suppliers in the market. Staff did report minor improvements to their existing system following this exercise; however poor data quality together w

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