The Challenge Wrights embarked on a major expansion project, which included a reorganisation of its warehouse capacity and process flow systems. There was a need to improve warehouse efficiency to cater for increasing customer demand, while maintaining its high standards of customer service. Wrights was reliant on manual, paper-based systems, combined with the knowledge of individual employees, which left them vulnerable to stock inaccuracies, bottlenecks and problems arising from staff absence. A large volume of individual SKUs was a further challenge for the systems that Wrights had in place. The company identified that the volume of information it was required to input manually was hindering company growth and development and so sought a mobile-enabled digital solution. The

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