Short-Term Contact Center Solution Helps Create Seamless Customer Experience During Digital Conversion
Short-Term Contact Center Solution Helps Create Seamless Customer Experience During Digital Conversion
3 PagesCASE STUDY 5, 200+ calls answered 96. 7% answer rate 20 sec onds average answer time 36, 000 potentially affected customers 3-week conversion period OPERATIONAL SUPPORT Short- T erm Contact Center Solution Helps Create Seamless Customer Experience During Digital Conversion Background A credit union in Southern California with a long history of exceptional customer service made the decision to move to a different platfo
