Case Study “Led the charge to fundamentally change the way SDG dealt with its Customers, “Led the charge to fundamentally change the way SDG dealt with its Customers, bringing them into the heart of our thinking & planning” bringing them into the heart of our thinking & planning” Mark Newton-Jones Group CEO (former) Group CEO (former) Shop Direct Group Shop Direct Group One of the UK’s largest retail companies who are also privately owned, One of the UK’s largest retail companies who are also privately owned, with a combined turnover in excess of £2bn trading through household with a combined turnover in excess of £2bn trading through household names such as Littlewoods and newly created high growth brands like names such as Littlewoods and newly created high growth brands like Very.co.

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