Case Study “A true visionary within both customer service and business transformation” “A true visionary within both customer service and business transformation” Jan Walsh Head Of Proposition Head Of Proposition ArrowXL ArrowXL ArrowXL is the UK’s largest 2 man delivery company (anything over ArrowXL is the UK’s largest 2 man delivery company (anything over 35Kgs). They deal with large & valuable goods, but more importantly 35Kgs). They deal with large & valuable goods, but more importantly spend upto 20 minutes in Customers homes, installing high value spend upto 20 minutes in Customers homes, installing high value purchases on behalf of over 30 of the UK’s top retail companies. purchases on behalf of over 30 of the UK’s top retail companies. Challenge Challenge 2 man delivery was viewed

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