staff. They were struggling to fill open shifts while maintaining the quality their patients expected— and they were wasting valuable time trying to do so. Instead of focusing on improving processes to optimize fill rates and find quality staff, they were wasting time creating reports and metrics, correcting billing errors, and troubleshooting technical is- sues. Overall, the Hennepin Health team was struggling to get their daily tasks done, and this led to frustration among human resource professionals and healthcare work- ers alike. The small daily struggles turned into hours of wasted time and thousands of wasted dollars. ShiftWise Client Case Study: HCMC | Hennepin County Medical Center ABOUT HENNEPIN HEALTHCARE SYSTEM Based in Minnesota, Hennepin Healthcare System pr

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