Shift, a Brazilian healthcare IT firm, adopted KnowBe4 in 2022 to strengthen its security culture across 250 employees. With biweekly trainings, phishing simulations, and support from a corporate university, they achieved 80%+ completion rates and 95% employee awareness. Episodes from “The Inside Man” series boosted engagement, and KPIs tied to manager bonuses ensured accountability. Employees increasingly reported phishing to IT, and a “repechage” system allowed training catch-up. High satisfaction scores and multilingual content support expansion plans across Latin America. Shift now uses data insights to tailor campaigns and improve efficiency.

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