Sheffield Hallam University Sheffield Hallam University has retained Marketing, Allocations, Reception and Grounds services. However, we are looking at options for transferring some of these services in order to enhance the student experience and provide better value for money. This partnership allows us to focus on the changing needs of students and to meet these through collaboration. Derwent FM has a dedicated, directly- employed team on site which continually monitors standards and addresses any problems/faults which may arise. Current services provided include: The introduction of our interactive Helpdesk/CAFM system, enabling students to log and track faults on-line. Once the job is complete, a customer satisfaction survey can be completed online which is automatically logged on our

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