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Shared-services process optimization to deliver 30 percent productivity gains for Australian bank

Shared-services process optimization to deliver 30 percent productivity gains for Australian bank

Genpact
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FINANCIAL SERVICES Shared-services process optimization to deliver 30 percent productivity gains for Australian bank The challenge One of Australia and New Zealand’s leading financial services companies – and amongst the top ten firms (by marketing capital) on the Australian Stock Exchange – needed to reengineer its finance business services to create a shared services model. The key objectives were to: • Develop the business services of the

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