Case study Customer success story: SES transforms into end-to-end service provider2 Challenge SES is a communications satellite company that has 65 satellites that cover 99% of the world popu- lation — distributing over 7,700 digital TV channels to 325 million homes globally. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to- end service provider to customers across the world — from the crew on a ship in the Pacific that needs access to Netflix to direct-to-home platforms that want to better understand how their cus - tomers use their services. Objective SES needed to transform its digital landscape and establish closer relationships with its customers by building a customer portal to unify their experience. “In the fut

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