This case study describes how a power generation and transmission cooperative, serving six regional and 51 local electric cooperatives with more than 900,000 customers, unified and streamlined IT service management after legacy ITSM tools created a fragmented, siloed environment with no interoperability between infrastructure and service desk and increasing shadow IT. Following the SolarWinds breach, the client made an urgent shift in monitoring and event management, and Synoptek implemented ServiceNow as a single platform for IT operations, replacing SolarWinds with ITOM Operator Professional and deploying Agent Client Collector to fully displace SolarWinds in under 60 days. The solution automated incident, change, and request workflows, enabled proactive issue detection and remediation,

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