Improving Medical Device Serviceability with IoT Analytics Glassbeam helps leading healthcare provider reduce equipment service costs, understand product usage, and improve the efficiency of its support organization through machine data analytics The Challenge Our customer is a leading healthcare provider with dozens of hospitals and medical centers spanning 500 locations, hundreds of outpatient facilities and physician clinics, and more than 350 physician practices offering advanced medical treatments to customers in the Eastern US. The equipment in our customer’s hospital systems require significant periodic maintenance, and when they do go down, the cost to the hospital is substantial. They typically run 50 to 100 scans per day and charge $4000 per scan. Loss would equate to

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