Service Makes the Difference
Service Makes the Difference
4 PagesCASE STUDY SKY DEUTSCHLAND SERVICE MAKES THE DIFFERENCE Sky creates a unique customer experience by listening to feedback www.questback.com People matter. Get their insight.CASE STUDY Sky Deutschland OUTSTANDING CUSTOMER SERVICE Sky provides customers with a unique service experience – thanks to Questback Pay-TV provider Sky Deutschland’s high quality customer service is well-known, and was recognized most recently when the company won its category in the prestigious Handelsblatt “TOP SERVICE Germany 2015” awards. The secret behind this success is Sky’s belief that customer satisfaction is not enough on its own – at the same time it is critical to efficiently solve customer problems. Sky measures and optimizes both of these metrics using Questback’s Enterprise Feedback Suite (E
