1 Service Catalog Trends Using service catalogs to run IT as a business (not “like” a business) By John Sundberg In many large organizations, the role of the IT function is poorly communicated and hence misunderstood. IT groups often view business users as overly demanding and under-appreciative, while users perceive IT as reactive and defensive. In recent years, frameworks such as the IT Infrastructure Library (ITIL) have emerged, promising to show IT how to run “like a business.” The proper implementation of service catalogs can go further, helping IT run as a business—through providing improved communication, giving business users easier access to IT services, and implementing measurement-driven continuous process improvement. This white paper p

Join for free to read