Serenova Powers Contact Center- as-a-Service with Deeper Monitoring and Insight LogicMonitor Delivers Real-Time Visibility to IT and Executives Alike Company: Serenova Industry: Technology Business Need: Streamline monitoring and alerts to help IT proactively maintain infrastructure health and improve insight into performance. Solution: • LogicMonitor Monitoring Platform Benefits: • Consolidated monitoring lets Serenova track infrastructure health on a single platform instead of six or more separate tools. • Proactive monitoring helps minimize system outages that could impact end customers. • Reporting helps minimize alert fatigue to help keep IT staff productive. EXECUTIVE OVERVIEW CASE STUDY2 ©LogicMonitor 2019 CHALLENGE Contact centers are key to delivering the superior custo

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