Executive summary In an industry where client experience can be a core differentiator, Sentinel Benefits & Financial Group considers itself a craftsman-like company. From senior levels down, throughout the organization, Sentinel partners with customers to make the process of managing investments, retirement plans and other benefits easy. Whether end users want to check their 401K balances on their laptops, dial into a call center to talk about their short-term investments or use a mobile device to answer a question about insurance coverage, Sentinel promises that its technology can make those inquiries seamless. In a data-heavy business, that level of customer experience hinges on availability – for both client and operational data. Sentinel wanted to improve its disaster recove

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