The Case Study: The Challenge Our client is responsible for training the manufacturing and field engineer groups of a major semiconductor production equipment manufacturer. These groups have built successful, long-term relationships with their fabrication partners through the course of many years. To maintain this success rate, the culture within these groups has had to embrace a world in which rapid and unpredictable change has become the norm. The challenge for the client was keeping the momentum going in the manufacturing group without sacrificing their consistent high-quality track record. Any sacrifice in quality could easily impact the momentum with the field engineers who are the frontline support to the customer. The Solution The company had a difficult time finding the right train

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