Self-service with ThoughtSpot helps T-Mobile Netherlands sustain market leadership by boosting analyst productivity and cutting IT costs
Self-service with ThoughtSpot helps T-Mobile Netherlands sustain market leadership by boosting analyst productivity and cutting IT costs
5 PagesSelf-service with ThoughtSpot helps T-Mobile Netherlands sustain market leadership by boosting analyst productivity and cutting IT costs T-Mobile Netherlands is the country’s largest mobile network operator (MNO), serving 6.9 million mobile customers. It’s also one the fastest growing in Europe thanks in part to wide-ranging transformation efforts led by Deutsche Telekom, its owner until recently. Today T-Mobile’s services extend to “quad-play’’ comprising mobile, landline, interactive TV, and broadband services. T-Mobile’s is riding high today, but maintaining leadership is a constant battle. There are permanent struggles for customer loyalty, with ‘churn’ and transient customers a constant headache for telecoms and internet providers across the board.
