Faster deployment, increased reliability The company has two comprehensive training programs: one for clients who use their products and another for global partners who resell their products. These classes are offered either online as Virtual Instructor-Led Training (VILT), or in person at one of the Authorized Training Centers (ATC) around the world. One of the challenges that the Corporate Training department faced was the ability to rapidly provision systems for students each week for the multiple courses that were taking place across several different time zones. This task took at least a day or so each time the courses were to commence. Once a ticket was created, IT provisioned everything manually which, given the IT workload, led to the increased wait time for system

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