Philadelphia Care Foundation, a Dutch healthcare provider, partnered with Thales to deploy a secure, user-friendly login solution through a branded White Label Authenticator App. Facing challenges with costly and complex SMS codes, Philadelphia adopted Thales’ SaaS-based facial recognition and biometric authentication system in 2020. The app allows caregivers, patients, and volunteers to log in using QR codes, facial ID, or fingerprints. Adoption exceeded 60%, saving €10,000 monthly by eliminating SMS costs and reducing operational workload to near zero. Thales’ reliable, scalable solution strengthened security, improved accessibility, and supported Philadelphia’s mission of tech-assisted, inclusive care.

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