The Midwestern city selected On- Line Imaging, a FileBound reseller partner with offices in Omaha and Minneapolis, to replace existing software implemented four years earlier that was not meeting user expectations. Business Needs In 2009, a city of nearly half a million people implemented a hosted solution to better manage millions of documents needed to serve its citizens. However, four years later, the system was not meeting expectations. Users couldn’t always find the documents in the system and sometimes the entire hosted site went down, completely preventing access to documents needed to do their jobs. It was clear the city needed a better solution, but it also needed a partner that could transfer the tens of millions of documents that had been scanned into the old system

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