Seamless Communication with Faculty & Students Case Study Nassau Community CollegeCase Study Seamless Communication with Faculty & Students Nassau Community College (NCC) is an award-winning community college located in Long Island, New York. The institution offers 60+ degree programs, supports over 30,000 students each year and is a member of the State University of New York (SUNY) college system. The college has been using EesySoft’s adoption and support solutions since 2016. Low Usage of the Online Faculty Resource Center In early 2014, Deborah Spiro and the distance education team set out to create a knowledge center to put all faculty resources into one central place. The team included guidance documents, support videos, Blackboard shortcuts, and best practices. Bu t despite the

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