CUSTOMER SUCCESS STORY Scottsdale Marriott at McDowell Mountains Scottsdale, Arizona Even at this small, all-suite hotel, Cvent Passkey made a big impact by creating efficient processes, saving time and money, and generating upsell revenue. The Scottsdale Marriott at McDowell Mountains is an all-suite property in Arizona located right next to the TPC Scottsdale golf club. Its 266 guest rooms are complemented by 36,000 square feet of indoor and outdoor event space and an onsite restaurant. With the rooms having little to differentiate them, though, the team struggled with upsells, as well as overall efficiency in the room-block process — until they started using Cvent Passkey effectively. The Problem The Scottsdale Marriott at McDowell Mountain started using Passkey early on —

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