Stop, oh yes, wait a minute Mr Postman... Scottish Water had a problem. To ?nd out what their customers thought of them, they were sending out surveys via snail mail. They needed something to help pick up the pace. Why the glass is always half full for Scottish Water As a company that prides itself on o?ering ?rst class customer engagement platforms, it’s no surprise that Rant & Rave really do practice what they preach – their customer

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