Case Study

Scott Volkswagen Experiences Cost Savings, Customer Service and Streamlined Processes

Scott Volkswagen Experiences Cost Savings, Customer Service and Streamlined Processes

Scott Volkswagen Experiences Cost Savings, Customer Service and Streamlined Processes Cost seems to be one of the biggest factor when searching for a DMS that can service all of the needs of your dealership. Scott Volkswagen, the largest Volkswagen dealership in New England, saved more than half a million dollars and simplified its processes since switching to Auto/Mate in 2006. Scott Volkswagen’s employees enjoy Auto/Mate’s premier customer service while using the DMS to streamline the F&I desking and the special orders parts processes in their fixed ops department. The Need Several years ago, General Manager Brad Scott decided to switch from his legacy DMS provider when his dealership was on the receiving end of poor customer service. “We found a lot of highly unethical charges o

Join for free to read