“Hello, I’m Sazkabot and I will try to help you. If I won’t be able to answer your question, I’ll connect you to a customer support specialist.” Sazkabot from Soitron handles almost one fifth of Sazka’s all incoming chats SAZKA CASE STUDY ENTERTAINMENT INDUSTRY 1. ASSIGNMENT • unburden contact centre agents from handling simple and frequently recurring questions • streamline contact centre activities and free up capacity to handle more complex customer issues • strengthen the proactive communication of the lottery company 2. SOLUTION • analyse Sazka’s historical communication and extraction of key topics • design chatbot response and communication logic • implement SOITRON*bot to automate the communication • integrate it with Avaya Contact Center and PoolParty semantic

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