4me.com TMSearch for a solution that reflects Savaco’s ethos Savaco is a professional IT service provider, based in Kortrijk, Belgium, which specializes in solutions with impact. It was set up in 1991, now has more than 130 employees and has an annual turnover of €30 million. It offers high-quality IT solutions that help companies and organizations to realize their objectives. Challenges Savaco historically had a self-developed ITSM tool comprising service management, ERP and invoicing functions. The organization decided it needed a modern service management application with a future-oriented vision and architecture. It was looking for an application that was truly multi-tenant, so there would be no risk that the confidential information belonging to one customer would become a

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