ESAS Selected 4me to Standardize Service Provision and to Help Grow Their Remote Service Desk Offering to Customers
ESAS Selected 4me to Standardize Service Provision and to Help Grow Their Remote Service Desk Offering to Customers
4 Pages4me.com TMESAS was founded in 2000 as a pure field services organization. By 2016, it had become the market leader in IoT/ICT services in Benelux, with more than 1,500 service engineers and more than 17,500 onsite service visits per working day. ESAS’ portfolio encompasses field services, remote services, outsourcing, automation and software. It continues to invest in its customers’ IoT/ICT service management by working on strengthening internal structures and standardizing the range of services on offer. Standardizing to drive the growth In the past, ESAS used a diverse tooling landscape, this was a historical evolution due to permanent growth by the acquisition of new customers and other service providers. By early 2015, ESAS management’s strategy was to standardize in order to
