Case Study: SaskPower Streetlight Outages ©2017 KUBRAThe Challenge Outdoor lighting repairs are an important issue for customers concerned about neighborhood safety, but managing repair requests can be a challenge for the utility involved. When SaskPower, the principal electric utility in Saskatchewan, Canada, learned that “customer experience” was receiving painfully low scores on surveys—at the same time when there was a heightened need to increase road and pedestrian safety in the province—the leading power company chose KUBRA’s StreetLight OutagesTM solution to help remedy its customers’ concerns. In a 2013 survey, SaskPower found that customer experience scores for streetlight repairs were the second lowest across the company. Other areas measured included line locates (marking

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