After a major corporate reorganization and North American carve-out, this global hotel group faced a fragmented SAP S/4HANA landscape with 170+ systems across multi-cloud and regional data centers, chronic downtime, and reactive incident management. With 24/7 guest-facing services at risk of €1 million per hour in losses and up to 5 hours of weekly suboptimal performance costing €60 million annually, standard tools like SAP Solution Manager fell short. Avantra software delivered the depth, automation, and control needed, enabling near-zero downtime, unified visibility, and proactive stability at scale.

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