Shutterfly’s SAP Basis team grappled with a sprawling global environment supporting Consumer, Lifetouch, and Business Solutions divisions, seasonal scaling strains, thousands of annual performance tickets with slow resolutions, limited visibility from legacy tools like SAP Solution Manager and CAST, and heavy reliance on Basis for basic health checks. As they transitioned to SAP RISE, they needed centralized monitoring and automation. Avantra software provided real-time insights, zero-downtime reliability, rapid root cause isolation, and operational excellence—scaling effortlessly to handle peaks and transforming support efficiency.

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