San Mateo County Looks to Northwoods to Increase Productivity and Improve Service Levels San Mateo County Human Services Agency in Silicon Valley, California faced numerous challenges from decentralized services, nonintegrated systems, and an increasing caseload. Its central mail unit was overburdened, its document management system had an extensive backlog, and there was no way to tie caseworker tasks with documentation. All of that changed when it implemented Compass ® Pilot from Northwoods. When the San Mateo County Human Services Agency (HSA), located in California’s Silicon Valley, needed to upgrade its technology to centralize services and handle increasing caseloads, it turned to Northwoods and its Compass ® software solutions. While the agency has been imaging much of

Join for free to read