Case Study

San Joaquin General Hospital Uses TigerConnect to Improve HCAHPS Score by Reducing Overhead Noise

San Joaquin General Hospital Uses TigerConnect to Improve HCAHPS Score by Reducing Overhead Noise

Pages 2 Pages

About the Company San Joaquin General Hospital (SJGH) is a 196-bed general acute care facility providing a full range of services including General Medical/Surgical Care, High-Risk Obstetrics and Neonatal Intensive Care, Pediatrics and Acute Physical Medicine and Rehabilitation and has several specialty clinics. University of California, Davis School of Medicine. The hospital also has a pharmacy residency, and is a teaching site for the University of the Pacif ic School of Pharmacy. Organization Information • $200 Million Facility • 196 Inpatient Beds • More than 190,000 outpatient clinic visits a year • Trained over 3,000 physicians since their residency program began in 1932 Three Major Goals • Improve HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) score

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