Case Study
San Joaquin General Hospital Uses TigerConnect to Improve HCAHPS Score by Reducing Overhead Noise
About the Company San Joaquin General Hospital (SJGH) is a 196-bed general acute care facility providing a full range of services including General Medical/Surgical Care, High-Risk Obstetrics and Neonatal Intensive Care, Pediatrics and Acute Physical Medicine and Rehabilitation and has several specialty clinics. University of California, Davis School of Medicine. The hospital also has a pharmacy residency, and is a teaching site for the University of the Pacif ic School of Pharmacy. Organization Information • $200 Million Facility • 196 Inpatient Beds • More than 190,000 outpatient clinic visits a year • Trained over 3,000 physicians since their residency program began in 1932 Three Major Goals • Improve HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) score