SUCCESS STORY San Diego State University Industry • Higher Education Solutions • OpenText CX-E Voice San Diego State University transforms voice communications Major California university deploys OpenText TM CX-E Voice to support 200,000 calls per week. “With an average of up to 200,000 calls a week, we needed a system that could reliably handle such a high call volume and provide a platform for growth. CX-E was the only solution that fit the bill.” Kathleen Sullivan Voicemail Administrator SDSU Results Achieved 4X savings in maintenance Improved caller experience with Speech-enabled directory Increased communications resiliency while processing 200,000+ calls per week Optimized investments by adding unified messaging to existing UC components in the cloudSan Diego

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