With Serenova™, we’ve signi?cantly improved the quality of our customer experiences – consistently and across all locations. Equally important, we have a solid contact center platform that will grow with the business.” SALESFORCE.COM: USING SERENOVA™ TO RUN A GLOBAL CUSTOMER SUPPORT ORGANIZATION THAT DELIVERS THE BEST CUSTOMER SERVICE EXPERIENCE Salesforce.com has helped make cloud computing a trusted way for companies to access world

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