SalesForce Implementation Using Lighting Technology
SalesForce Implementation Using Lighting Technology
2 Pages© Zensar Technologies Company: Network equipment manufacturer manufacturers Headquarters: San Jose, CA, USA Industries: Hi-Tech Manufacturing Products and Services: Network devices and equipment Employees: More than 73,000 Total Assets: $ 140 Billion Business Benefits • The Customer community portal has been very well received by the Cisco customers. • The self-service portal has led to a 30% reduction in the AHT of customer cases. • Lightning for Salesforce has enabled the portal to be accessible across all Mobile platforms and devices Challenges • Implementing an effective Customer and Partner portal for self-service and customer case management. Top Benefits Achieved Salesforce implemen
