Saipem and ServiceNow Job to be done Enable digital transformation to increase efficiency throughout the business, eliminating silos, and reducing operating costs Solutions to do it - ServiceNow ® IT Service Management - ServiceNow ® IT Business Management - S ervic eNo w ® IT Operations Management What we did Saipem has improved control over IT assets and operations with ServiceNow 80% user satisfaction with support request response times 0.54 days average ticket lead time (down from 1.89 days) 0.11% average frequency of serious incidents per year (down from 2%) Where eagles dare In the harshest deserts or the most inaccessible glaciers, Saipem uses its expertise in engineering and construction to steer changes in the energy and infrastructure sectors, using innova

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