Saint Mary’s College Takes the Frustration Out of Tech Support for Students and Staff page 1 Higher education institution relies on SolarWinds ® Web Help Desk ® ticketing and asset management software to provide better service to its users. Voicemails and Post-it ® notes—that’s how requests for tech support were processed in 2001 when Kathy Hausmann arrived at Saint Mary’s College, a Catholic liberal arts college located in Notre Dame, Indiana. Back then, an automated tracking system didn’t exist at the institution. Now, as Associate Director of Technology Support Services, Hausmann has seen the college transition from 100% wired devices to 96% wireless network connectivity in the residence halls, and witnessed the popularity of Macs among students increase from being 10% of regi

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