Ryerson-The Strength of Metal is a leading distributor and processor of metals in North America. Headquartered in Chicago, they operate service centers in cities across the United States and Canada and serve an expanding international customer base through joint ventures in India and China. Ryerson offers an unparalleled range of products, leading processing and fabricating capabilities, a broad geographic reach, and an established commitment to superior service. CHALLENGES • Inventory averages were higher than needed creating large amounts of dead stock. • Customer service levels were challenged due to stock-outs and unreliable lead times. • Lack of trust in the system caused high manual activity and users working outside the system. • Business rules and master data did not alig

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