Rothwell & Towler Ltd is a specialist insurance intermediary, providing travel insurance services to consumers throughout the UK. The firm is known as one of the leading providers of travel insurance policies for travellers with pre-existing medical conditions. Established in 1973, the firm has expanded in response to a growing travel insurance market and is now part of the Crispin Speers & Partners group. Rothwells has over 40 people working in their customer services department, handling between 700 – 1,000 inbound customer inquiries a day. Whilst the majority of customer advisors are based in Rothwells’ Exeter head office, others are home based or located in other regional offices. “The online channel is essential to our business and we need a reliable and resilient IT service

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