Black Bear Diner’s delicious food and homestyle atmosphere have earned them mountains of praise online. On track to almost double their locations in 2 years, Black Bear Diner needed to prepare for much more feedback at a much faster pace. They needed to make sure guests at every location, old and new, were happy with their visit and eager to return. “Knowing we were moving in this trend of numbers and growth, we needed a better way to manage guest feedback,” said Denise D’Amico Johnson, Communications Manager at Black Bear Diner. Black Bear Diner began searching for a multi-faceted solution to monitor all its reviews in one place and communicate directly with guests to understand their experiences. This led them to BirdEye. “Every person who’s using the platform, from diner level

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