Challenge A financial services organization was experiencing unprece - dented success – record business, strategic acquisitions, and continued growth into new markets. IT was a crucial piece of that growth and success. The overall cost of IT, however, was skyrocketing. A distributed environment combined with a reliance on virtualization technol- ogy led to considerable sprawl – a lot of systems with unused, excess capacity. On top of this excess spend, there was a business risk for outages or performance slowdowns on critical services and the infrastructure that underpinned them. The obstacle was implementing processes and tools that would help manage the sprawl and avoid costly incidents. Solution The organization decided that investing in a formal Capacity Management process

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