Overview Managing assets and strategic growth Like many local government authorities in Australia, the City of Ballarat needed to extend its asset management solution to manage all council assets while also supporting capital works planning. The Council required a solution that would enable staff to easily record issues directly in the field and to route jobs to the best staff for prompt action. Business challenge In recent years, the Council has focused its attention on proactive field based inspections of council assets. The manual and laborious nature of the original process resulted in procedural difficulties, including data upload and download inefficiencies, which required staff to rigorously check into the depot each day. The Council recognised that these problems

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