RO Film Manufacturer Increases Customer Service and First-Pass Quality through Lot Tracking and Positive Release A major reverse osmosis (RO) film manufacturer needed to implement a process of lot tracking and positive lot release in order to help increase customer service, first- pass quality and reduce problems in the field. Objective The customer was experiencing a variety of issues because products were shipped that did not fully meet specifications or did not successfully complete all steps in the manufacturing process. This became especially challenging with geographically diverse customers, each with different specifications for the same products. They needed a system to manage the specifications, track the lots and release the lots only after specifications were me

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