Tata Communications helped Ricoh Europe unify its diverse communication tools by implementing GlobalRapide for Microsoft Teams and Global SIP Connect. This cloud-based unified communication platform replaced legacy ISDN telephony systems, centralized control, and standardized user experience across 20 European locations. As a result, Ricoh achieved a 30% reduction in call and infrastructure costs, enhanced employee collaboration and mobility, and simplified management with a consistent, reliable, and scalable cloud-based communication solution, significantly improving overall productivity and operational efficiency.

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