Retailer Deploys All-in-One IP Communications Software Suite to Capitalize on Interoperability and Ease-of-Customization
Retailer Deploys All-in-One IP Communications Software Suite to Capitalize on Interoperability and Ease-of-Customization
2 PagesCase Study Summary Customer: MidwayUSA Headquarters: Columbia, MO Industry: Retail – catalog and Internet Product(s) Replaced: • Nortel Meridian ® Number of Users: • Agents: 70 • Business Users: 175 Challenge: Integrate customer data and business information to provide improved customer service, while providing better tracking of agent performance. Product(s) Deployed: • Customer Interaction Center ™ (CIC) • Intera
