Project Review: Case Study White Paper Technology Overview Healthcare Manufacturing Pharmaceutical Portfolio Government Logistics Financial Business ProModel Financial Services Solutions saleshelp@promodel.com (888) 900.3090 www.promodel.com Client Genre Vertical Retail Bank Branch - Staffing Capacity Cost and Customer Service Analysis Customer service requirements at the client’s typical retail bank branches vary over the course of a day and week for its products and services. For example, mornings might be “teller services heavy” whereas after 2 PM might be “banker services heavy.” A representative branch had the following characteristics High variability in transaction types (deposit, withdrawal, ATM, • loans, etc.) High transaction volume varied by type and time of day •

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