Client Case Study —Results Driven Consulting CA Technologies: Reigniting a Customer Focus The Challenge: CA Technologies is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA wanted to take decisive action to improve the customer experience, including design of a customer listening program that channeled the Voice of the Customer directly to business teams assigned to improve those critical touchpoints that mattered to customers. The Solution: SPCI consultants researched the root causes preventing CA from achieving higher customer satisfaction scores and developed a transformation roadmap to guide the change effort. Elements of this plan included: Development

Join for free to read